Our Terms & Conditions

• Terms and Conditions of Driving Lessons and Services

  These Terms and Conditions govern all driving lessons, lesson packages, driving test, driving test vehicle hire and related services provided by Elite Driver Education (“we”, “us” or “our”). By making a booking, purchasing a lesson package or accepting our services, the student (“you” or “your”) acknowledges that they have read, understood and agreed to these Terms and Conditions.

  1. Driving Lesson Safety and Conduct

  1.1 No Additional Passengers: To maintain a safe learning environment and minimise distractions, no person other than the student and the instructor is permitted in the vehicle during a driving lesson, unless expressly authorised by the instructor.

  1.2 Compliance with Instructions: Students must comply with all reasonable safety instructions and directions given by the instructor before, during and in connection with a driving lesson.

  1.3 Appropriate Footwear: Students must wear footwear suitable for the safe operation of the vehicle’s foot controls. High heels, thongs (flip-flops) and any other footwear considered unsafe by the instructor are not permitted. Flat, enclosed and securely fitted shoes are strongly recommended. Although driving barefoot is not specifically prohibited under general Australian road rules, suitable footwear is recommended for safe vehicle control.

  1.4 Unsafe Conduct: The instructor may suspend or terminate a lesson where the student’s conduct, condition, footwear or other circumstances present a safety risk. Any fee consequences will be assessed in accordance with these Terms and Conditions and applicable law.

  2. Lesson Fees and Payment

  2.1 Payment Due: Unless otherwise agreed in writing, lesson fees are payable at the commencement of each driving lesson.

  2.2 Accepted Payment Methods: We accept cash, PayID, direct debit and EFTPOS.

  2.3 Outstanding Payments: Where an amount remains unpaid, we reserve the right to seek recovery of the outstanding amount through lawful means, subject to any applicable consumer protections and dispute resolution rights.

  3. Lesson Commencement and Duration

  3.1 Scheduled Start Times: All lesson start times are approximate. While we make every reasonable effort to commence lessons at the scheduled time, a variation of approximately 5-10 minutes before or after the scheduled time may occur due to traffic, the duration of preceding lessons, travel distances or other operational circumstances.

  3.2 Lesson Commencement: The scheduled lesson duration commences when the instructor arrives at the agreed pick-up location, subject to any applicable delay arrangements under clause 3.3.

  3.3 Delays Beyond Our Control: We are not responsible for delays caused by circumstances beyond our reasonable control, including heavy traffic, road closures or unexpected travel disruptions. Where such a delay reduces the available lesson time, we will  provide the full lesson duration or, where this is not reasonably practicable, arrange an alternative lesson time by mutual agreement.

  3.4 Student Availability: Students are expected to be ready to commence the lesson at the agreed pick-up location and scheduled time. Any delay caused by the student may reduce the available lesson duration, subject to the circumstances and applicable law.

  4. Weather Conditions and Postponements

  4.1 Driving lessons will be conducted only when weather, road and traffic conditions are reasonably safe for instruction.

  4.2 Where adverse weather conditions arise, including torrential rain, extreme heat or other severe weather events, the instructor may postpone or cancel the lesson where reasonably necessary for safety.

  4.3 Any postponed lesson will be rescheduled to a mutually agreed alternative time. Where a lesson cannot safely proceed, the student will not be penalised solely because the lesson is postponed by us for safety reasons.

  5. Pick-Up and Drop-Off Locations

  5.1 Students must provide accurate pick-up details when making a booking.

  5.2 Where a student wishes to be dropped off at a location different from the pick-up location, the student must inform the instructor at the commencement of the lesson.

  5.3 Requests to change the drop-off location are subject to the instructor’s reasonable discretion, taking into account the distance involved, traffic conditions, the instructor’s subsequent bookings and the time required to attend the next lesson.

  5.4 The instructor may decline a requested change where accommodating it would materially affect the instructor’s ability to attend a subsequent booking on time or would otherwise be impractical or unsafe.

  6. Booking Locations and Lesson Types

  6.1 Suburb-Based Pricing: Our lesson prices may vary according to the suburb and service area. Students must select the correct suburb and, where applicable, the relevant area within that suburb (including eastern or western sections) when booking through our online booking system.

  6.2 Correct Transmission Type: Students must select the correct lesson type, namely automatic or manual transmission, when making a booking. These services may have different prices and are subject to the relevant instructor and vehicle availability.

  6.3 Booking Accuracy: Students are responsible for checking that their selected lesson type, suburb, pick-up location and other booking details are accurate. Any requested amendments are subject to availability and may result in an adjustment to the applicable fee.

  7. Cancellations, Rescheduling and Missed Lessons

  7.1 Notice Period: Students must cancel or request to reschedule a lesson at least 24 hours before the scheduled commencement time.

  7.2 Cancellations with Sufficient Notice: No cancellation fee will ordinarily apply where a lesson is cancelled or rescheduled with at least 24 hours’ notice.

  7.3 Late Cancellations: Where a student cancels or requests to reschedule a lesson with less than 24 hours’ notice, a cancellation fee equal to 100% of the booked lesson fee will apply.

  7.4 Agreement to Cancellation Fees: By accepting these Terms and Conditions, the student acknowledges the cancellation policy and agrees to pay any applicable cancellation fee where payable.

  7.5 Unpaid Cancellation Fees: Where a cancellation fee remains unpaid, we may seek to recover the outstanding amount through lawful means. Any recovery action will be subject to applicable law and any genuine dispute raised by the student.

  7.6 Exceptional Circumstances: Requests for an exception to the cancellation policy will be considered on a case-by-case basis. Nothing in this clause limits any rights the student may have under applicable consumer law.

  7.7 Cancellations by Elite Driver Education: Where we cancel a lesson, we will offer an alternative lesson time or provide any refund required under applicable law.

  8. Lesson Packages and Expiry

  8.1 Package Validity: Unless expressly stated otherwise at the time of purchase, all lesson packages purchased through our website are valid for six (6) months from the date of purchase.

  8.2 Booking Responsibility: Students are responsible for booking and completing their purchased lessons before the package expiry date. Bookings may be made through our online booking system or by contacting the instructor.

  8.3 Expiry of Unused Lessons: Unused lessons may expire at the end of the six-month validity period, subject to any applicable consumer rights and any extension or refund entitlement required by law.

  8.4 Students are encouraged to book lessons sufficiently in advance to allow reasonable time to use the entire package before expiry.

  9. Traffic Infringements and Fines

  9.1 Students are responsible for complying with applicable road rules and traffic laws throughout each lesson.

  9.2 Where a fine, penalty or infringement arises from the student’s conduct during a lesson, including speeding or red-light camera offences, responsibility for payment will be determined in accordance with the applicable law and the circumstances of the infringement.

  9.3 Nothing in this clause transfers liability to the student where the law places responsibility on another person, including the vehicle owner or driver.

  10. Insurance and Accident-Related Costs

  10.1 Driving Lessons in Our Vehicle: Students undertaking lessons in a vehicle provided by Elite Driver Education are covered by our business insurance arrangements, subject to the terms, conditions, exclusions and limitations of the applicable insurance policy.

  10.2 At-Fault Accidents During Lessons: Where an accident occurs during a lesson in our vehicle and the student is determined to be at fault, the student may be required to contribute towards the applicable insurance excess, up to the amount of $695, subject to the terms of the applicable insurance policy, the circumstances of the accident and applicable law.

  10.3 Accidents During Driving Tests: Where our vehicle is supplied for a driving test and an accident occurs during that test, an insurance excess of $600 may be payable by the student, subject to the applicable insurance policy and law.

  10.4 Assessment of Responsibility: Any request for payment under clauses 10.2 or 10.3 will be assessed with regard to the circumstances of the incident, the applicable insurance arrangements and any legal rights or obligations of the parties.

  10.5 Student-Owned Vehicles: Where a lesson is conducted in a vehicle owned or supplied by the student, the student warrants that the vehicle is lawfully registered for road use, is appropriately maintained and insured, and is covered by compulsory third-party insurance and comprehensive insurance where required under these Terms and Conditions.

  10.6 Nothing in this clause excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under applicable law.

  11. Driving Tests and Instructor Assessment

  11.1 No Guarantee of Test Outcome: Elite Driver Education does not guarantee that a student will pass a driving test, obtain a licence or achieve a particular assessment outcome. Results are determined by the relevant testing authority and the student’s performance.

  11.2 Instructor Assessment: An instructor may recommend or present a student for a driving test only when, in the instructor’s reasonable professional assessment, the student demonstrates an appropriate level of driving competence and readiness.

  11.3 Test Booking Requirements: Students seeking instructor assistance or use of a vehicle for a driving test must book the correct driving test lesson type and provide the instructor with the confirmed test time and relevant Service NSW testing location.

  11.4 Student Responsibility: Students are responsible for ensuring that they meet the applicable licensing, identification, eligibility and test booking requirements imposed by Service NSW.

  11.5 Test Preparation: Lessons and assessments are intended to support the student’s development of safe driving skills. Participation in lessons does not guarantee a particular result or licensing outcome.

  12. Changes to Pricing and Rates

  12.1 All prices displayed on our website or booking system are current at the time they are published and may be changed from time to time.

  12.2 Any price change will apply to future bookings or purchases, subject to any price already agreed for a confirmed booking or package and any applicable legal requirements.

  12.3 Students will be advised of the applicable price before completing a new booking or purchase.

  13. Acceptance of Terms and Conditions

  13.1 By booking or purchasing a driving lesson or lesson package, or by proceeding with a lesson, the student acknowledges that they have had a reasonable opportunity to read and understand these Terms and Conditions.

  13.2 The student agrees to comply with these Terms and Conditions, subject always to any rights and protections provided under applicable law.